Our 13 years of experience in the industry means we have watched the practice evolve; becoming both safer and more efficient over time.
Driven by customer feedback, iElectrical practice everything we preach. All jobs are handled with the same integrity and care to ensure consistency in our brand.
Some electrical problems prove more complex than others, but we always give our clients a break-down of services to keep them well-informed of payments involved.
At iElectrical & Communications, we believe listening is a powerful tool. If you have a problem that needs our attention, we will quote you the best we can based on your description. But don’t stress—our electricians do on-site consultations and don’t expect clients to know all the intricacies of the trade. We also appreciate any feedback based on your experience to better our performance.
Founder of iElectrical & Communications, Matt Downie, made customer satisfaction his number one priority. The team are focussed on providing a memorable service that leads to long-term returning customers. The team dynamic and overall support network are the backbone of our business, so we try and reflect those values in everything we do.
We understand that it can be frustrating when things aren’t functioning as they should, so we aim to make our service as simple and friendly as possible to create a positive experience for both customer, and employee.
I have been fortunate to know Matthew Downie since 2015 when I became a major sponsor of the Gaza Sports and Community Club. It was evident from the first time I met Matthew that he was passionate and enthusiastic about his work and genuine for the community he was in. Beginning my own real estate business, I was in search of trades people that would provide the same level of service to my clients: honest, genuine, diligent, take pride in the their workmanship and efficient. Without hesitation I approached Matthew to be my electrician of choice. All my real estate clients are extremely impressed with his work and service and testimonial to him they further refer him to family and friends.
Rachel Lawrie | Sales, SA Metro
We have been contracting work out to Matt for approximately 6 months, and during this time he has proven extremely reliable, honest and diligent. In the Property Management industry, it is very important that our clients have full confidence in our services, and the people we arrange to repair and maintain their investment properties are professional, and knowledgeable. Matt has shown a great understanding of this, and has met all of our requirements first time, every time. We will continue to seek his services. He comes highly recommended. If you would like to discuss our experience with Matt further, please don’t hesitate to contact me.
Effie | Property Management Team, Mayo & Co Real Estate
We are very happy with the work Hayden & Jack did for our new kitchen. They were very informative along the way & very accommodating of a very nosey toddler who wouldn’t leave them alone. Any issues that did occur were easy to work through with Matt. We are happy with the service we received from start to finish & would recommend them to our friends.
I had hayden come put and do a few jobs he went above and beyound thank u so much for your service very friendly and didnt stop until the job was done. WOULD RECOMMEND. FANTASTIC. THANKS. One very happy customer. 5 star.
I live rural and Matt had no problem helping me out.. had all my internal downlights replaced.. he supplied all the new lights so I didn’t have to find them. Sent Hayden and Jack out and they were fantastic, so efficient, cleaned up after they finished, great guys… thank you and I will be calling on you again!
Extremely happy with the service! Hayden installed downlights, pendants, ceiling fan and wall light in our new house today and did a fantastic job! The whole process, from the quote to finish, was exceptional! Would highly recommend Matt and the team.
Hayden has transformed the whole look of our new house. He worked like a machine all day. Nothing was too much trouble for him. Even furniture delivery going on around him. Would thoroughly recomend Matt and Hayden. Definately will be calling them back. Thank you
Thanks to the Team at IElectrical for installing our beautiful kitchen and bedroom pendants. The service was perfect! Fast, efficient and great communication through out. I will not hesitate to recommend these guys! 5 STARS
Thanks Matt for an awesome job (ceiling fans, sensor lights, spot lights, new points). It’s the small things that matter I reckon & we loved the way you labelled all the switches & fans….legend!
If you want awesome service with the small things NAILED….you won’t find better!
Matt was great, kept me updated with options to choose between and did a great job of our multiple light installations. Tidied up too which was appreciated. Thanks
Punctuality is key to our performance. We want to make sure we manage our time as effectively as possible to complete repairs without disturbing the everyday movements of our clients. We also view our call-out arrangements as a promise to our client, as we value their time and customership.
We take our deadlines seriously, as they accommodate the needs of our customers and motivate us to increase efficiency within the business. These deadlines also help us stay focussed on individual tasks. We value all of our clients equally and approach each job with the same integrity and focus.
Communication fuels our business. Customers are entitled to a free quote upon calling about our services, and if necessary, the team are also happy to provide a break-down of the costs before commencing. We offer our clients regular updates on our progress and inform them when/if additional services are needed to fix the problem. Honesty is integral, so we view communication as way to rule out any potential confusion regarding our service.